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Tracking

What it is

Create and manage tracking links and view analytics

Who it's for

Workspace Owner Staff

Access & Scope

PropertyValue
Moduletracking
Personasworkspace-owner, staff
ScopeWorkspace-level
UI LocationDashboard > Tracking

| Status | active |

UI Location

Dashboard > Tracking

How it works

The Tracking feature allows creating tracking links and viewing analytics for both vCard and Storefront destinations. It works as follows:

  1. Tracking Link Management:

    • Create tracking links with custom names and UTM parameters
    • Each link has a unique identifier and can be activated/deactivated
    • Links are scoped to either a vCard or Storefront destination
    • Links automatically include UTM parameters for source tracking
  2. Analytics Dashboard:

    • View comprehensive analytics including:
      • Total visits and unique visitors
      • Visits by source (direct, tracking links)
      • Visits by time range (hourly, daily, weekly, monthly)
      • Top tracking links by performance
      • Visit sessions with detailed information
    • Filter analytics by:
      • Time range (hourly, daily, weekly, monthly)
      • Source type (all, tracking-link, direct)
      • Specific tracking link
      • Date/time range (start and end dates with optional times)
  3. Visit Sessions:

    • View detailed session information including:
      • Timestamp of visit
      • Source (direct or tracking link)
      • Device information
      • Referrer information
      • Session duration
    • Click on sessions to view more details
  4. Integration:

    • Tracking links are integrated into both vCard and Storefront managers
    • Analytics are available as a tab in both vCard and Storefront dashboards
    • Links can be copied and shared for marketing campaigns
  5. Data Collection:

    • The system automatically tracks visits when users access destinations via tracking links
    • Direct visits (without tracking links) are also tracked
    • All visit data is aggregated and displayed in the analytics dashboard

The tracking system helps measure the effectiveness of marketing campaigns and understand where traffic is coming from.

Settings

  • Tracking Link Name: Custom name for identifying the link
  • UTM Name: Unique identifier used in the URL (lowercase, URL-safe)
  • Active Status: Enable/disable tracking links without deleting them
  • Time Range: Filter analytics by hourly, daily, weekly, or monthly aggregation
  • Source Filter: Filter by all sources, tracking links only, or direct visits only
  • Date Range: Custom start and end dates with optional time specifications
  • Tracking Link Selection: Filter analytics by specific tracking link

Permissions

  • Workspace Owner: Full access to create, edit, delete tracking links and view analytics
  • Staff Members: Access depends on workspace permissions; typically can view analytics and manage links
  • Public: No access; tracking is automatic when visitors use tracking links

Use Cases

  1. Marketing Campaign Tracking: Create unique tracking links for different marketing channels (social media, email, print ads)
  2. Source Attribution: Understand which marketing channels drive the most traffic
  3. Performance Analysis: Compare the effectiveness of different tracking links
  4. Time-based Analysis: Identify peak visit times and trends over time
  5. Campaign Optimization: Use analytics data to optimize marketing strategies

Notes / Limits

  • Tracking links are scoped to either vCard or Storefront destinations
  • Each tracking link must have a unique UTM name within the destination
  • Inactive tracking links still collect data but can be hidden from analytics
  • Analytics data is aggregated; real-time accuracy may have slight delays
  • Visit sessions are stored with detailed metadata for analysis
  • Tracking links cannot be edited after creation (must be deleted and recreated)
  • The analytics dashboard supports filtering by multiple criteria simultaneously
  • Historical data is preserved; filtering does not delete data
  • Direct visits are automatically tracked without requiring a tracking link

Changelog

Mon Jan 15 2024 02:00:00 GMT+0200 (Eastern European Standard Time)

  • Initial documentation